Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
Once you are at our location, communicate your findings.
Stay involved. . . Ask questions.
I had the timing belt replaced on my 2009 Subaru Outback in late February at Pro Automotive. On 4/5/18, my car broke down on the highway as I was leaving Roanoke. It was towed to the closest Subaru dealer in Roanoke, where they determined that the timing belt had failed and severely damaged the engine. I contacted Pro Automotive the next day. They not only covered the cost of towing my Subaru in for them to inspect, but repaired my car at no charge to me when it was determined that the failure was due to a defective timing belt tensioner bolt. They also paid for my rental car while I was waiting to get my car back. It's back up and running like nothing ever happened. Fantastic service. I highly recommend Pro Automotive, and will definitely take my car back when it needs service again. Thanks, guys! You were great!
Jeff and his technicians took the time to point out why my vehicle needed the work it did and gave me advice on how to avoid the problems in the future. They are extremely competent and charge fair prices for all of their labor.
Jeff and his staff have set a very high standard. I am pleased and confident that their work will always be 100%.
Received great service. I called earlier that day to see if they could fit in a car inspection on a used vehicle we were thinking about buying. We waited less than 10 minutes before the mechanic came in to get us to show us problems/possible problems with the car. I'm so glad we got another mechanic to look at it instead of the mechanics at the dealership. We would have over paid for a car that I'm not even sure we want anymore. We are taking his advice and continuing our search for a car.