Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Pro Automotive Inc. in Martinsville

Auto Repair Near Chatmoss
Auto Repair Near Eden
Auto Repair Near Martinsville Speedway


Partners

ACDelco
ASE (Automotive Service Excellence)
Jasper
ASE Master Technician
BBB
Boy Scouts of America
Martinsville Uptown Revitalization Project
Museum of Natural History
BG
Wix
INterstate Batteries
Car Care Aware

What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

Monday morning and my sons truck was dead in the driveway. He needed to return to NC that day. Jeff came to the house towed the truck in and 30 minutes later my son was on the road. We did not have an appointment, but Jeff helped us out and I will be forever grateful. Super service. Thanks Jeff! quotes-image
I had the timing belt replaced on my 2009 Subaru Outback in late February at Pro Automotive. On 4/5/18, my car broke down on the highway as I was leaving Roanoke. It was towed to the closest Subaru dealer in Roanoke, where they determined that the timing belt had failed and severely damaged the engine. I contacted Pro Automotive the next day. They not only covered the cost of towing my Subaru in for them to inspect, but repaired my car at no charge to me when it was determined that the failure was due to a defective timing belt tensioner bolt. They also paid for my rental car while I was waiting to get my car back. It's back up and running like nothing ever happened. Fantastic service. I highly recommend Pro Automotive, and will definitely take my car back when it needs service again. Thanks, guys! You were great!quotes-image
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